Privacy Policy

Last updated: 2026/02/10

Pensala (“we”, “our”, “us”) is an online learning platform designed to connect teachers who share knowledge with students who seek it. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

By using the Pensala website (https://pensala.com) and our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services.

1.1. Account and Profile Information
When you create an account or register for a course, we may collect:

• Full name

• Mobile number / WhatsApp number

• Email address

• Password (stored in encrypted form, never as plain text)

• Address (if required for certain services)

1.2. Learning and Teaching Information
In relation to classes and courses, we may collect:

• Courses you enroll in or teach

• Class schedules and attendance

• Assignments, quizzes, and submissions

• Basic logs of online class participation (e.g., dates and times you joined)

1.3. Payment Information
For payments, we may collect:

• Transaction details (amount, date, course details)

• Payment reference IDs from banks or payment gateways

We do not store your full card number, PIN, or CVV. Those details are handled securely by our payment gateway providers.

1.4. Technical Information
To improve and secure our services, we may collect:

• IP address

• Browser type and device type

• Cookies and session IDs

• Log data (e.g., errors, pages visited, actions taken)

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account

• To provide access to classes, courses, materials, and certificates

• To process payments and maintain payment records

• To communicate with you about classes, schedules, reminders, updates, and support

• To send you notifications about new courses, offers, and important announcements

• To monitor and improve the performance, security, and user experience of our platform

• To comply with legal, regulatory, or contractual obligations where required

We do not sell your personal data to third parties.

3. Cookies and Tracking Technologies

Pensala uses cookies and similar technologies to:

• Keep you logged in and maintain your session

• Remember your preferences

• Analyze how users interact with our website to improve our services

You can disable cookies in your browser settings; however, some parts of the website may not function properly if cookies are turned off.

4. Sharing Your Information with Third Parties

We may share limited personal information with trusted third-party service providers who help us operate our services, such as:

• Payment gateways – to process online payments

• Email, SMS, and WhatsApp service providers – to send OTPs, reminders, and notifications

• Video conferencing platforms (e.g., Zoom) – to host live online classes

• Analytics tools – to understand and improve how our website is used

These third parties are only allowed to use your information to provide services to us and are not permitted to use your data for their own purposes such as selling or independent marketing.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data, including:

• Using secure connections (HTTPS/SSL)

• Encrypting passwords and sensitive information where appropriate

• Limiting access to personal data to authorized personnel only

However, no method of transmission or storage over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Children’s Privacy

Pensala may offer courses for school-aged students.

For users under the age of 18, we expect registration and course enrollment to be done with the consent or involvement of a parent or legal guardian where applicable.

Parents or guardians may contact us to review, update, or request removal of their child’s information, subject to our legal and operational obligations.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion or deactivation of your account (subject to data we must retain for legal or administrative reasons)

• Opt out of marketing communications such as promotional SMS or emails

To exercise any of these rights, please contact us using the details in the “Contact Us” section below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

When we update the Policy, we will revise the “Last updated” date at the top. For significant changes, we may also notify you via email, notification on the website, or other reasonable means.

We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Email: info@pensala.com
Phone / WhatsApp: +94 777395049
Contact Form: https://pensala.com/contact-us